At afrah.store, customer satisfaction is very important to us. This Refund Policy explains the conditions under which returns and refunds are accepted for physical products purchased from our store.
Return Eligibility
30-Day Return Window
You may request a return within 30 days of receiving your order.
Product Condition
To be eligible for a refund or exchange:
The item must be unused and in its original condition
The product must be returned in its original packaging
Proof of purchase or order number is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Refundable Items
The following items are not eligible for refunds:
Products damaged due to misuse or improper handling
Used or opened products
Personalized or custom-made items
Clearance or final sale items
Damaged or Incorrect Items
If you receive:
A damaged product
A defective item
The wrong product
Please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund if the issue is confirmed.
Refund Process
To request a refund or return, contact us at:
Email: support@afrah.store
Please include:
Your Order Number
The reason for your request
Photos of the product if applicable
Our support team will review your request and respond as soon as possible.
Return Shipping
Return shipping is free for eligible returns within the 30-day return period
We recommend using the prepaid return label provided by our support team
Original shipping fees (if any) are non-refundable unless the return is due to our error
Refund Processing Time
Once the returned product is received and inspected:
Approved refunds will be processed within 1–3 business days
Refunds will be issued to the original payment method (e.g., Credit Card / Stripe)
Main warehouse
333 Las Olas Way, Suite 100
Fort Lauderdale, FL 33301
United States
Phone: +1 855-440-0964
Contact & Support
If you have any questions, feel free to contact us:Email: support@afrah.store
Thank you for shopping with afrah.store.
